• Visit our website (“Mall”) at [www.pfdbrand.com ] to browse our wide range of cosmetic products.
• Select the desired items and add them to your shopping cart.
• Review your order to ensure accuracy and completeness.
• Proceed to checkout, where you will enter your shipping information, contact details, and preferred payment method.

• To facilitate customs clearance, kindly split your orders for purchases exceeding USD 300.
• Please note that if the delivery failed due to any reason including an insufficient address, missing post code, or insufficient recipient information, we will contact you for verification, If there's no response within the specific time limit, parcel may be returned or discarded.
• If the parcel is discarded or returned due to the customer's fault, a refund cannot be made. Please double check your delivery information before checkout and promptly respond to any calls from shipping company for verification purpose.

• Orders are processed immediately upon confirmation; therefore, changes cannot be made once an order is confirmed. Typyically , we pack and ship orders within 1-3 business days.
• The tracking code is usually updated within 1-3 business days after placing your order, and you can view it in the order list after logging in.
• Tracking information becomes available after the product is shipped, and it may take 2-3 business days for the details to appear.
• If your tracking code is not available within the specified time frame, please reach out to us via email or use the Contact button at the bottom of our homepage, and we will assist you promptly.
• For registered customers (Members) : Click here to track your order.
• For guest customers : Click here to track your order.
  If the Order Status is “Shipped”, you will be able to see the updated tracking information.

• Please be advised that import restrictions on cosmetics may apply in certain countries due to their policies. Consequently, additional taxes and fees, determined by customs and tax regulations, may be incurred. Customers are responsible for any import duties or taxes imposed during customs clearance. For clarification, customers are solely accountable for duties, import taxes, value-added taxes, and other customs-related matters, including fees such as service fees, customs fees, and warehouse storage fees. Customs procedures vary by country, so customers are strongly encouraged to consult local customes authorities for detailed information.

• We will not accept returns for orders impacted by tax-related issues. Please contact customs in advance to ensure secure shipping and refer to your local customs policy for additional information.
• For comprehensive details on returns, kindly review our Return Policy.

• If an item in your order becomes out of stock after payment, you will receive notification via email.

If you have any questions or concerns regarding the shipping process, feel free to contact our Customer Service Team as indicated below.

• Customer Service Hours: Mon-Fri 09:00-18:00 (GMT+9)
• E-mail : info@pfdbrand.com

*Kindly be aware that our Customer Service team is not operational on weekends and during South Korean national holidays.