(1) Eligibility

Returns and Refunds are available for damaged, defective, misdelivered, or missing items, provided that:

(a)Timelines Requests for return and refund must be submitted to the Company’s Customer Service Center. Such requests must be initiated within seven (7) days of receiving the Product. Requests beyond this period will not be accepted

(b)Evidence

-Clear and substantiated evidence must be provided to support the claim when submitting return and refund requests to the Customer Service Center;

-The required information and evidence are outlined as follows:

• Order number
• Proof of purchase, such as the order confirmation or receipt;
• Photos of the unpacked items;
• Photos of the damaged or misdelivered products; and
• Photos highlighting the damaged areas in case of breakage

(2) Refund Process

(a)Reporting

Reach out to our Customer Service team at info@pfdbrand.com within 7 days of receiving the product and submit the return and refund request with aforementioned evidence.

(b)Evaluation and Verification

-Upon receiving the customer’s report and evidence, our dedicated team will promptly evaluate and verify the claim.

-If damage, defects, misdelivery, or missing items due to the Company’s fault are confirmed, a refund will be processed for the corresponding amount of the affected item.

-In cases where the total purchase amount qualifies for free shipping, and the customer received free shipping for their original purchase, a deduction for shipping costs may be applied to the refund amount

(3) Instances ineligible for Returns and Refunds

• All items reported after 7 days from the delivery date;
• Any items showing signs of use;
• Intentionally damaged items;
• Items returned without prior notice or against refusal of return request by our Customer Service;
• Products acquired during promotional periods or sales.
• Items returned due to recipient absence, unclear or incorrect address information provided and subsequently sent back to the Company

*Please ensure to verify postal code and detailed address information before making payment;

*IN THE EVENT OF LOSS, DAMAGE, OR BREAKAGE THAT OCCURS DURING DELIVERY, THE COMPANY IS NOT RESPONSBILE. However, in the event that the delivery service acknowledges a delivery mistake, compensation can be processed. Conclusive and supportive evidence is required for such claims, and if false assertions are made regarding the delivery condition, appropriate actions may be taken.

(1) Inspection

Upon receiving the customer’s report and evidence, our dedicated team will conduct a thorough inspection to ensure it adheres to refund eligibility criteria. Customers will be notified of the status of their request in a timely manner.

(2) Missing Items

If a request for missing items is approved, the correct items will be promptly shipped to the customer's address. The costs associated with the delivery of the missing products will be covered by the company.

(3) Damaged or Defected Products

(a)Refund Issuance

-If the claim is evaluated and verified to be valid, we will initiate a refund.

-Refunds will be processed using the original payment method employed for the purchase.

(b)Timing

Customers are advised that the completion of the refund process may take up to 10 business days, subject to the policies or procedures of the credit card companies, and the credited amount will subsequently be reflected in the customer's account.

(4) Replacement Option

As an alternative to a refund, customers may choose to receive a replacement of the damaged or defective product, subject to product availability

*RETURN AND REFUND REQUESTS MUST UNDERGO VERIFICATION AND APPROVAL IN ACCORDANCE WITH THE COMPANY POLICY.

If you have any questions or concerns regarding our Order Cancellation and Refund Policy, our Customer Service team can be reached at info@pfdbrand.com